Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make use of the Selfcare Portal provided by ERP.

1. Information We Collect

We collect information that you directly provide to us when registering an account, making payments, subscribing to services, or communicating with us. This includes:

• Account Information: Your name, username, email address, phone number, and physical address.
• Billing Information: Transaction details, subscription packages, billing invoices, and payment history.
• Usage Data: Details of your visits to our portal, including traffic data, location data, weblogs, IP address, browser type, and other communication data.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, including:

• Providing and managing your user account and access to the Selfcare Portal.
• Processing billing statements, payments, and managing subscription packages.
• Sending service updates, announcements, notifications, and promotional materials.
• Providing customer support and responding to your inquiries.
• Monitoring usage trends and ensuring the security and integrity of our systems.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our portal, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also disclose your information when required by law, to enforce our site policies, or to protect ours or others' rights, property, or safety.

4. Security of Your Data

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no transmission over the Internet or electrical storage method is 100% secure.

5. Cookies

We use cookies and similar tracking technologies to track the activity on our portal and hold certain information to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Your Rights

You have the right to access, update, correct, or delete the personal information we hold about you. You can do this directly within your profile settings inside the Selfcare Portal or by contacting our support team.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the last updated reference. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact our administrative support.